Turning Obstacles into Opportunities: Integrating Mediation to Manage Team Conflicts

Maintaining strong team relationships in the corporate landscape cannot be overstated. Broadstairs Consulting, led by Leah Brown FRSA, is making waves by offering a novel approach to resolving team conflicts and fostering harmonious work environments. This article will explore the vital task of resolving people-related conflict by repairing relationships. 

While many management consultancies focus solely on problem-solving from a legal or HR perspective, Broadstairs Consulting takes an artful approach by integrating process-driven mediation into its crisis advisory services. Promoting open dialogue and mutual understanding among warring parties, mediation processes lend themselves to great flexibility. 

Leah’s passion for reconciling and transforming individuals and organisations is what drives the mission of Broadstairs Consulting, together with an unwavering commitment to sustainable solutions. Rather than offering quick fixes that temporarily patch up the problem, Broadstairs Consulting’s team works tenaciously to address the root causes of conflicts thoughtfully and creatively. 

Richard Branson once said, “Clients do not come first. Employees come first. They will care for the clients if you care for your employees.” This underscores the significance of maintaining a healthy working environment and the pivotal role of interpersonal relationships within an organisation.

Studies have shown that 60-80% of workplace conflicts stem from strained employee relationships. Where relationships are strong, employees experience effective communication, embrace collaboration, and drive innovation. When relationships break down, many issues arise from decreased productivity to high attrition. Applying mediation can be a gamechanger for organisations, especially when used prior to commencing a disciplinary or grievance process. Conflict resolution is not just about resolving the issue at hand or averting litigation risk, but about preserving relationships and enabling all parties involved to move forward positively.

As an entrepreneur with a detail-oriented mindset and a unique vision, Leah brings a powerful blend of expertise to the table. Her legal background ensures Broadstairs Consulting has a deep understanding of the importance of sensitivity and confidentiality, and an awareness of how quickly trust can break down. By prioritising people over processes and fostering a culture where people feel seen and heard, Broadstairs Consulting’s process-driven approach helps organisations build stronger foundations and better governance. 

As Broadstairs Consulting gains recognition and expands its reach in sport, politics and media, its mission remains unchanged: enabling leaders to flourish by resolving disruptive problems through mediation. Whether mediating board disputes, facilitating conflict resolution in crisis situations, or advising on governance improvements, the firm maintains that effective leaders are not at war with one another and equipping leaders with the skills to disagree well is critical to organisations’ long-term success.  

Broadstairs Consulting is here to shepherd you through the inevitability of conflict.