Knowledge base software: A complete guide
The complete guide you will learn all there is to know about knowledge base software from this comprehensive tutorial.
This guide will give all the information you need to know about knowledge base software, including definitions, the benefits and drawbacks of various types, advice on selecting and creating your own, and helpful connections to other resources.
Help desk software and the larger category of knowledge management software are both familiar concepts to many businesses.
Even though many businesses might not be familiar with knowledge base software, mastering it can have significant economic benefits.
Software for knowledge bases is a separate type of software in and of itself. In this article, we will go through the specifics of knowledge base software, its applications, advantages over competing technologies, and a ton of connections to more resources.
What is software for a knowledge base?
A source of information that can be read by machines and is often available online or has the ability to do so.
For an organization or the general public, a knowledge base is used to streamline information gathering, categorization, and retrieval.
That is a knowledge base’s more general definition, while SaaS knowledge base software serves a slightly more focused function.
Software for knowledge bases is included in both the knowledge management software category and the knowledge management field.
Compared to internal collaboration solutions (like Microsoft SharePoint) or other document management systems created for in-house teams, it is a different kind of software.
A wiki site is not the same as knowledge base software. A knowledge base in our situation is normally managed by a small central team, whereas a wiki is a documentation portal maintained by a community of users.
On the other hand, the audience for the documentation is still theoretically limitless.
Enterprise knowledge bases or add-ons
The market for knowledge base software is expanding quickly.
Knowledge base software is replacing corporate knowledge management systems with a prohibitive price tag for enterprises as well as add-on knowledge bases for paper writers that are a part of the bigger help desk software stack.
In our situation, the software as a service (SaaS) business model is frequently used to sell knowledge bases.
Customers of software as a service (SaaS) pay a subscription to use their software online. It doesn’t need a customer’s initial investment, on-premise installations, or continuous maintenance.
As your business expands, the number of users of your SaaS knowledge base may rise indefinitely.
Why is knowledge base software necessary?
Nowadays, it’s typical for most business kinds to have an online knowledge base.
This is particularly true for saas firms that are expanding quickly and have a ton of paperwork, yet the objectives of these best knowledgebase solutions might change.
Customer service through self-service
Knowledge base software assists businesses with their customer self-service and is typically classified as customer assistance.
Your support staff will be able to handle more difficult inquiries and spend less time responding to routine inquiries if they can point clients toward a knowledge base.
In this scenario, google can often index and search your company’s knowledge library.
These frequently serve as self-service product knowledge bases where customers may access your online support materials. This offers several advantages for marketing and seo.
Coordination within the team and knowledge exchange
Software for knowledge bases can also be applied internally.
This might be for the advantage of anybody in the firm who requires access to a common information repository or for your support employees to communicate critical information regarding support requests with one another.
You may hide your knowledge base behind a login page or restrict access to users from a certain ip address. Many internal knowledge bases that include sensitive information are in this situation.
Since knowledge base software comes pre-loaded with all the capabilities you want, it is helpful in this situation.
It’s not necessary to piece together a cumbersome solution like SharePoint. If you already have a ticketing system that you are satisfied with and only want knowledge base software, it is also convenient.
Customers for knowledge bases by kind
Although best knowledgebase software may be useful for any kind of organization, it can be useful to differentiate between the corporate, startups, and small business customers.
Small firms are searching for affordable software options with a largely set pricing structure.
Low capital expenditure and financial forecasting predictability are needed for this. They could choose to pay a certain amount and utilize the product in a predictable manner.
Enterprise clients with significant numbers of software users, comprehensive support and customizations, account administration, and compliance are typical requirements for enterprise customers.
Enterprise software is typically quite expensive since cost is typically not a big factor.
Startups require very inexpensive software that may grow significantly along with their business. This implies that they require the ability to quickly adjust their data bandwidth and software user count.
All client types were considered while developing document360, and it can grow with your company.
Prices start at $99 for a knowledge base with two users per month. For five users, the cost rises to $299 per month, and for ten users, it rises to $499 per month.
Since this cost structure is typical of dedicated knowledge base software, modest but expanding businesses may afford this kind of software.
Characteristics of knowledge base software
Knowledge base software stands apart from other software of a similar nature, such as content management systems, by virtue of its special features and high level of use (CMS).
The majority of CMS programmes are made for blogs, e-commerce websites, or corporate websites (think WordPress or square space).
These systems lack the features necessary to serve as a self-service or corporate knowledge base. They lack sophisticated editorial functionality and information architecture.
The front-end user interface for consumers and the back-end user interface for users are the main components of knowledge base software.
For instance, with document360, comments and other role permissions allow you to communicate with other authors more successfully.
Website’s front end
Your knowledge base’s front end resembles a typical website in many ways, with the exception of an emphasis on categories, navigation, and documentation structure.
The key front-end features are as follows:
- Top-level categories and search on the home page
- Clearly marked categories in a menu with several layers are displayed.
- Article metadata, call-outs, code snippets, warnings, and
- Rear-end user interface
- Your knowledge base’s back end has to support editorial workflow, version control, and content organization.
The key back-end features are listed below:
- Permissions for various roles
- Article writers should be assigned.
- Cycle of an article
- Tags used internally
- Reorganization via drag and drop